Privacy Policy proton88
Your privacy is our priority. This document clearly explains how proton88 collects, processes, stores and protects your personal information when you use our platform.
Our Commitment
Why Your Privacy Is Safe with proton88
We design every layer of our system with the security and confidentiality of members' personal data as the priority.
High-Level Encryption
All data transmitted between your device and proton88 servers is protected using SSL encryption technology. Your personal and financial information cannot be read by third parties.
Strict Access Controls
Only authorised staff may access members' personal data, and only for legitimate purposes. Every access is logged and continuously monitored.
No Data Sales
proton88 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes without your consent.
Full Transparency
We clearly inform you about what data is collected and how it is used. This Privacy Policy is written in plain language, not confusing legal jargon.
Member Control Rights
You have the right to request access to your personal data, request corrections, or request account deletion in accordance with the procedures set out through our customer support.
Controlled Retention Period
Your personal data is only kept for as long as required for operational and legal compliance purposes. After that period, data is securely deleted or anonymised.
Introduction
proton88 ("we", "platform" or "this website") is an online casino and sports betting platform operating under international licensing. We are committed to protecting the privacy and security of the personal information of every member who uses our services.
This Privacy Policy explains our approach to the collection, processing, storage and protection of your personal data when you access or use the proton88 platform, including the website, mobile applications and any related services we provide.
By registering an account, accessing the website or using any proton88 service, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using our platform and contact customer support for further enquiries.
🔒 This Privacy Policy should be read together with our Terms & Conditions for a complete picture of your rights and responsibilities as a proton88 member.
Personal Data We Collect
To provide a secure service, comply with licensing requirements and ensure the best experience, proton88 collects various categories of members' personal data. This data is divided into two main categories:
Data provided directly by the member:
- Full name as stated on your identity card (MyKad) or valid identification document
- Date of birth for age verification purposes (you must be 21 years of age or older)
- Active email address for account communications
- Mobile phone number registered in Malaysia
- Financial account information used for deposits and withdrawals, including e-wallet details such as Touch 'n Go eWallet or FPX bank account
- Proof of identity and address submitted during the account verification process
Data collected automatically:
- IP address and general geographic location information (country or region)
- Device type, operating system and web browser used
- Session data, login times and activity logs within the platform
- Records of deposit, withdrawal and betting transactions
- Cookie information and device identifiers
Data Collection Methods
proton88 collects your personal data through the following channels:
- Account registration form — information you fill in when opening a new account at proton88
- Identity verification process (KYC) — documents you upload to verify your identity and age
- Activity within the platform — data generated automatically when you use games, place bets or carry out financial transactions
- Communication with customer support — messages, emails or live chat sessions you initiate with our team
- Cookie and tracker technology — information collected automatically via cookies when you browse the proton88 website
ℹ️ We do not collect personal data from external sources without your knowledge, except where required by law or licensing.
Purpose of Personal Data Use
proton88 uses your personal data solely for legitimate and transparent purposes. Specifically, your data is used to:
- Open, verify and manage your member account
- Process deposit transactions via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency (USDT, BTC, ETH), as well as withdrawals within the stipulated timeframe
- Verify that you meet the minimum age requirement of 21 years to use online gambling services
- Provide 24/7 customer support in Bahasa Melayu and English
- Manage your bonuses, promotional offers and VIP programme according to your account eligibility
- Monitor and detect suspicious activity to protect your account from unauthorised use
- Comply with licensing requirements, anti-money laundering (AML) laws and Know Your Customer (KYC) obligations
- Improve the products, services and user experience of the proton88 platform based on aggregated data analysis
- Send important communications related to your account, security or policy changes
Data Sharing and Disclosure
proton88 does not sell or disclose your personal data to third parties for marketing purposes. However, there are certain circumstances where we may share your data with parties as required:
- Payment processors — financial service providers involved in processing your deposits and withdrawals, subject to strict confidentiality agreements
- Game software providers — game studios that provide the slots, live casino and sports platforms to ensure proper technical functionality
- Regulatory bodies and law enforcement — when required by law, court order or direction from a competent authority
- Technical service providers — companies that assist us with server operations, cybersecurity and infrastructure support, subject to binding data protection agreements
⚠️ All third parties that receive proton88 members' personal data are required to comply with data protection standards equivalent to this policy and are not permitted to use that data for any other purpose.
Data Security
We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or unintended disclosure.
Among the security measures we use:
- SSL/TLS encryption for all data transmitted between your browser and proton88 servers
- Passwords are stored in cryptographic hash form and cannot be recovered in their original form
- Intrusion detection systems and continuous monitoring for suspicious activity
- Internal access segregation based on staff roles and responsibilities
- Regular security audits to identify and address any system vulnerabilities
- Secure data backups with tested recovery procedures
Should any security incident occur that affects your data, proton88 will notify you via email or in-account notification within a reasonable timeframe.
Your Rights as a Data Subject
As a proton88 member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team:
- Right of access — you may request a copy of the personal data we hold about you
- Right of rectification — you may request correction of data that is inaccurate or incomplete
- Right of erasure — you may request deletion of your personal data in certain circumstances, subject to our legal obligations to retain certain records
- Right to restriction of processing — you may request that the processing of your data be temporarily suspended in certain situations
- Right to object — you may object to the processing of your data for certain purposes such as profiling or direct marketing
- Right to data portability — you may request your data in a machine-readable format for transfer to another provider
🔒 For any request relating to your data rights, please contact us via 24/7 live chat or send an email to [email protected]. We will process your request within a reasonable timeframe in accordance with applicable legal obligations.
Cookies and Tracking Technology
proton88 uses cookies and similar tracking technologies to improve website functionality, understand usage patterns and maintain the security of your session. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
- Essential cookies — required for basic platform functions such as login, session management and security. Cannot be disabled.
- Performance cookies — collect information about how you use the website to help us improve the overall user experience
- Preference cookies — store your choices such as language, display settings and login information to make repeat visits easier
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the platform's functionality.
Amendments to the Privacy Policy
proton88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements. Any amendment will take effect as soon as it is published on this website.
When there are significant changes, we will notify you via:
- Notification to the email address registered to your account
- A notice displayed prominently on the proton88 website homepage
- A notification in your account upon your next login
Continued use of the proton88 platform after the effective date of any amendment means you accept the latest version of this Privacy Policy. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact the proton88 team.
Our customer support team is available 24/7 in Bahasa Melayu and English through two main channels:
- Live chat — available at all times via the chat icon on the proton88 website for an immediate response
- Email — send your enquiry to [email protected] and we will respond within a reasonable timeframe
ℹ️ For requests relating to account deletion, data transfer or formal privacy complaints, please state this clearly in your message so we can direct your request to the right team.
Your Account Is Safe with proton88
We protect every piece of information you entrust to us. Register a proton88 account today and enjoy a slots, live casino and sports betting platform that takes your privacy seriously.